How We Work
First and foremost, we work with our clients in a highly collaborative fashion. Since most of our offerings are tailor-made for individuals and small groups (2-6 individuals), we begin the planning process by exploring a bit about you through an easy to complete travel questionnaire. Knowing where you have been, what you enjoy doing (or not) but importantly understanding your specific goals for Japan will be a key first step.
We will spend time in what may be a series of dynamic conversations, honing in on destinations, activities and experiences that would be rewarding and exciting for you – fitting in to your personal style of travel. All questions will be answered about any dimension of your Japan experience and the product will be a custom-made itinerary articulating the road map for your luxury journey; designed to your exacting needs. We will offer an itinerary framework and once agreed, we will draft a more detailed final itinerary. We will work with you to refine our proposal until it is completely suitable and the template is ready to move forward with your extraordinary experience.
We also design customized larger group journeys offered through travel intermediaries and institutions.
Our Process in Summary
- Introductory conversation
- Easy to complete travel questionnaire
- Dynamic conversations to scope out your journey
- Drafting and delivery of itinerary framework (a planning deposit may apply)
- 50% deposit due and drafting of final detailed itinerary commences
- Delivery of detailed final Itinerary
- Final balance due (at least 90 days before departure date)
A Bit More on Our Pricing and Payment Schedule
Our pricing will be a function of your ultimate selections for your bespoke “tailor-made” journey. This will typically include a custom-designed itinerary, five-star accommodations where available, in-country transportation (private ground transport, first-class bullet trains and domestic first-class airfare, where available), private expert guides and drivers, an assigned concierge, subject matter experts, special experiences, activities, entrance fees, some meals, taxes and duties. International airfare, travel insurance, gratuities and personal expenses including excess baggage charges are not included.
Prices are based on the personalized itinerary planning, destination research, travel arrangements and traveler services provided by JapanQuest Journeys and on the products and services specified in each client’s final detailed itinerary. We may charge a nominal non-refundable planning deposit to develop an itinerary framework and do ask that a 50% non-refundable deposit (based on the estimated total cost quoted) be provided prior to drafting and delivering your final detailed itinerary.
The balance will be due no later than 90 days prior to the departure date and is subject to certain cancellation charges as further outlined in our Terms and Conditions. Where bookings are made less than 90 days before the departure date, full payment must be made prior to the delivery of your final detailed itinerary. If the balance is not received on or before 90 days prior to the departure date, JapanQuest Journeys may consider the booking as canceled and the full deposit will be forfeited. All services and prices are subject to change without notice and itemized cost breakdowns are not available as all products and services are sold as a complete package.
JapanQuest Journeys acts as an agent for various independent suppliers that provide accommodations, transportation, sightseeing, activities, or other services connected with each client’s tour. Such services are subject to the terms and conditions of those suppliers. JapanQuest Journeys and their respective members, officers, managers, directors, employees, agents, successors, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. JapanQuest Journeys is not responsible for any baggage or personal effects of any individual participating in the tours/ trips arranged by JapanQuest Journeys. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects. Cancellation and other travel-related insurance packages are strongly recommended.